Privacy Policy

Last updated June 9th, 2024

The Lavender Dew is committed to protecting your personal information and your right t privacy. This Privacy Policy is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service. Unless otherwise indicated below, this Privacy Policy applies to all information collected through our Services (which includes our Website), as well as any website that references this Privacy Policy, any company website, as well as any data The Lavender Dew may collect across partnered and unaffiliated sites. For purposes of this Privacy Policy, The Lavender Dew may be referred to as the "Site", "we", "us", or "our". The user of the Services ("You") will be referred to as "you" and "your", whether you are a customer, website vendor, or another individual whose information we have collected pursuant to this Privacy Policy. 

Please read this Privacy Policy carefully. By using and accessing any of the Services and by visiting the website lavenderdew.co (the "website"), you agree to the collection, storage, use, and disclosure of your information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted as described in this Privacy Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service. If you do not agree to this Privacy Policy, please discontinue use of our Services immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law. The updated version will be effective as soon as it is accessible. If you do not agree to any of the changes or updates, if and when such changes may be made to this Privacy Policy, you must cease access to this Website and Services immediately. If you have provided us your email address, you give us permission to email you for the purpose of notification as described in this Privacy Policy. 

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services. We collect personal information that you voluntarily provide to us when you register with an account on lavenderdew.co, subscribe to our emails about us or our products and Services, when you participate in activities on lavenderdew.co or when you contact us. The personal information we collect directly form you may include the following:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Payment Data

 We may collect data necessary to process your payment if you make a purchase, such as your payment instrument number (credit card number), and the security code associated with your payment instrument. All payment data is stored by Shopify. To learn more about Shopify's collection, disclosure, storage, and use of your personal information visit their Privacy Policy at https://www.shopify.com/legal/privacy

All personal information that your provide to us must be true, complete and accurate. You must notify us of any changes to such personal information. 

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). This may include information provided to us by your browser or by our mobile application when view or use the Service, such as the website you came from (known as the "referring URL"), the type of browser you use, the device from which you connected to the Service, the time and date of access, your network connection, you IP address and other information regarding your interaction with the Services. We use this information, among other things, for the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes.

To do this, we may use cookies, pixels and similar technologies ("Cookies"). Cookies are small text files sent to a user's browser from our servers and are stored on the user's computer hard drive. Sending a Cookie to a user's browsers enables us to collection Usage Date about that user and keep a record of the user's preferences when utilizing our services, both on an individual and aggregate basis. The Lavender Dew may use both persistent and session cookies. Persistent cookies remain on your computer after you close your session and until you delete them. Session cookies expire when you close your browser.

Persistent cookies can be removed by following your internet browser's help file directions. If you choose to disable cookies, some areas of the Service may not work properly. 

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

We do not sell, trade, rent or otherwise share your personal information with third parties without your consent. For more information, see the section below, How We Disclose Personal Information. We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use personal information collected via our Website for a variety of business purposes described below.

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. You can opt-out of ur marketing emails at any time (see the section below, Your Privacy Rights).
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
• Other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience.  We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent. 

 

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
• To investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evident in litigation in which we are involved.

We disclose the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

Third party providers used by us, will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for The Lavender Dew. Please be aware that certain third party service providers have their own privacy policies in place. For these third party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your personal information will be handled by such providers. 

How We Disclose Non-Personal Information (Usage Data)

Usage Data helps us improve the Service and customize the user experience. We also aggregate non-personal information in order to track trends and analyze use patterns of the Service. This Privacy Policy does not limit in any way our use or disclosure of non-personal information and we reserve the right to use and disclose non-personal information to our partners, advertisers and other third parties at our sole discretion. 

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information from or market to children under 18 years of age. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. 

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 18 years of age.

By using the Website, you represent that you are at least 18 years of age or that you are the parent or guardian of a minor and consent to such minor dependent's use of the Website. 

Security of Your Information

Transmission of personal information to and from our Website is at your own risk and you should only access the Website within a secure environment. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We aim to protect your personal information by implementing appropriate technical and organizational security measures designed to protect the security of any personal information we process. Despite our safeguards to secure your personal information, no electronic transmission over the Internet or information storage technology is guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third partiers will not be able to defeat our security and improperly collect, assess, steal or modify your information. 

Retention of Your Information 

 

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. Therefore, we keep your information for as long as necessary to fulfill the purposes outline in this privacy policy unless otherwise required by law. We will only keep your Personal Information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention is required by law. 

No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with is. 

Your Privacy Rights

You may review, change, or terminate your account at any time. 

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

• Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
• Right to Opt out of Marketing Communications. You may have a right to prevent us from contacting you for marketing purposes. Following the unsubscribe instructions provided in each promotional email to opt out. 
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

California Residents Privacy Rights

Residents of California are granted specific rights regarding access to your personal information. California Civial COde Section 1798.83, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about personal information (if any) we disclosed to third parties for direct marketing purposes.

If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

CCPA Privacy NoticeThe California Code of Regulations defines a "resident" as:

• Every individual who is in the State of California for other than a temporary or transitory purpose
• Every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose. All other individuals are defined as "non-residents." If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

 Personal Information That We Collect

 We have collected the following categories of personal information in the past twelve (12) months: 

• Personal information categories listed in the California Customer Records statuteName, contact information, education, employment, employment history and financial information.

We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels.
• Participation in customer surveys or contests.
• Facilitation in the delivery of our Services and to respond to your inquiries.

How we use and share your personal information

The Lavender Dew collects and shares your personal information through:

• Targeting cookies/Marketing cookies
• Social media cookies
• Beacons/Pixels/Tags

More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at jessicabequette@lavenderdew.co or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

 

Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.

Request to know 

Depending on the circumstances, you have a right to know:

• Whether we collect and use your personal information.
• The categories of personal information that we collect.
• The purposes for which the collected personal information is used.
• Whether we sell your personal information to third parties.
• The categories of personal information that we sold or disclosed for a business purpose.
• The categories of third parties to whom the personal information was sold or disclosed for a business purpose
• The business or commercial purpose for collecting or selling personal information. In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

 Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

 We will not discriminate against you if you exercise your privacy rights.

 

Shopify

Our Service is hosted by Shopify. Shopify provides us with the online e-commerce platform that allows us to provide teh Service to you. Your information, including personal information, may be stored through Shopify's servers. By using ht eService, you consent to Shopify's collection, disclosure, storage, and use of your personal information in accordance with Shopify's privacy policy available at https://www.shopify.com/legal/privacy

Merger or Acquisition 

If we or Shopify undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal information may be among the assets transferred. You acknowledge and consent that such transfer may occur and are permitted by this Privacy Policy, and that any acquirer of our or Shopify's assets may continue to process your personal information as set forth in this Privacy Policy.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Please allow 30 days for us to process and respond to your request. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at jessicabequette@lavenderdew.co or contact us at The Lavender Dew LLC, 1581 Notre Dame Drive, Bonne Terre MO 63628, United States.